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🕵️‍♂️Why Some Replies Aren't Tracked in Unified Inbox(Saleshandy)?
🕵️‍♂️Why Some Replies Aren't Tracked in Unified Inbox(Saleshandy)?

Everything about What are the reasons why Email Replies are not tracked in Saleshandy

Naitik Chavda avatar
Written by Naitik Chavda
Updated over a week ago

Hello there, Saleshandy users! 👋

Sending those cold emails and waiting for replies is like sending messages in a bottle across the digital sea, hoping for a friendly wave back. But hey, we get it – tracking those replies is like finding the treasure map to sales success! 🗺️📧

Sometimes you won't see a reply in Saleshandy even if you got it in your mailbox. There are multiple reasons why this happens.

Let's embark on a quest to decode why some replies seem to play hide and seek in Saleshandy! 🕵️‍♂️

Replies Not Tracked

1️⃣ Reply Received after Email Account is Disconnected or Deleted

Saleshandy tracks email replies only when the recipient delivers and opens the email. If the email is disconnected or deleted before the recipient opens it, we won't be able to track any replies received after that point.

We recommend only disconnecting or deleting emails once you have received all the replies you expect to ensure you get all the replies.

2️⃣ IMAP connection is lost

Saleshandy tracks email replies by connecting your ESP and its tracking servers. This connection is established using the IMAP protocol. If the IMAP connection is lost, Saleshandy cannot receive updates on the status of your emails.

3️⃣ ESP has issues sending the notification

Your ESP sends notifications to Saleshandy for tracking replies. But if the ESP fumbles, the notification might not reach us, and replies stay hidden.

Where can I find all the Responses Saleshandy Tracked?

Good news, though! Now, tracking and managing replies is a breeze from the Saleshandy dashboard.

Unified Inbox 📨

With Unified Inbox, all your responses are now displayed on one dashboard. Furthermore, it manages all your email conversations or replies from different ESPs connected with Saleshandy's sequences and gives you one place to manage them.

In addition to replying to and forwarding emails, you can also perform other advanced functions. It's like having a reply party right at your fingertips! 🎉

Learn more about Unified Inbox from here.

FAQs (Frequently Asked Questions)

What is the problem, and why are the emails not being registered in Sales Handy?

There might be a chance you're looking at the 1:1 email insights tab you need to check Unified Inbox for all the replies, as that; 's where you find emails registered

I received an email from prospects that didn't appear in my inbox in Sales Handy. They were both automated responses saying the person was out of the office, and I received them in my Outlook account. Why wouldn't they show up here as well?

You might not see some replies in Sales Handy even if you received them in your Outlook account due to various reasons. These reasons include:

1. The reply is received after the email is disconnected or deleted.

2. If the IMAP connection is lost.
3. If ESP has any issues sending the notification.

Double-check your Outlook account and Sales Handy for any discrepancies to ensure you don't miss any important emails.

When the email replies are received in a separate thread, they will show up in Unified Inbox and your sequence as well, but many times the automated replies are sent in a separate thread then one to which the email was sent. Hence, it is not registered in your Saleshandy account.

Mission accomplished; you've successfully learned why email replies are not tracked. 👏

Wishing you a delightful experience! ❤️

Happy Selling. 🤝

Warmest regards,

Saleshandy Team

👉 Next Steps

Check out the below article If you want to know more about

💡 Tip

Don't hesitate to reach out if you have any questions. We're available on chat and ready to provide you with prompt assistance. 🤗

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