Hello there, Saleshandy users!

Pre-Warmed Mailboxes are ready-made domains with mailboxes that have already finished initial warm-up. You buy them directly inside Saleshandy. You can launch your cold email campaigns right after setup, keep your primary domain protected, and avoid waiting weeks to start sending.

This guide walks you through what Pre-Warmed Mailboxes are, their benefits, who should use them, pricing and billing breakdowns, provider comparisons, step-by-step purchasing instructions, customisation rules, and renewal policies.

Pre-Warmed Mailboxes are domains and mailboxes registered in advance and warmed up before you buy them. Warm-up is a process of gradual sending that builds a mailbox's sending reputation. While traditional new mailboxes require several weeks of warm-up before cold outreach, pre-warmed mailboxes come with prior warm-up history so you can get started right away.

You select a provider and your preferred domains, customise sender names (and profile pictures for Google and Microsoft), and complete payment. After setup, the accounts connect automatically to your Saleshandy account and are ready to send.

Each domain shows its prior warm-up duration so you can filter domains by how long they have been warmed up so far. You pay for mailboxes (or the Azure tenant) quarterly, and for the domain for almost once a year.

Pre-Warmed Mailboxes are ideal for:

If you want to understand more about Azure, you can refer to Azure Email Infrastructure in Saleshandy.

Pre-Warmed Mailboxes use the Quarterly plan for mailbox/infrastructure fees, while domain registration is billed per term (almost annually).

The purchase has four steps. A bar at the top of the page shows them: Pre-warmed Accounts, Customise Mailboxes, Contact Details, and Billing. You must complete each step before you can open the next one. You can go back to an earlier step at any time.

The Browse Pre-warmed Accounts page shows the domains that you can buy. Each card is one domain with all of its mailboxes.

Each card shows:

If no domain matches your filters, the page shows No accounts match your filters. Click Clear filters to see all domains again.

One provider per order. If your cart has domains and you select a different provider, the Discard your cart? pop-up opens. Click Discard to change the provider and empty your cart. Your names and pictures are also removed. Click Cancel to keep your cart.

A bar at the bottom of every step shows your cart: the number of domains and mailboxes, the setup cost (domain fees), and the cost per quarter. Click the cart summary to open the Cart.

The Cart has these sections:

At the bottom, the cart shows the totals, Clear all, and the button for the next step. Clear all empties the cart at once, with all names and pictures that you set.

A forwarding domain is mandatory. When a person opens one of your new domains in a web browser, the browser goes to your forwarding domain. Use your main website (for example, mycompany.com). The forwarding domain does not change how your mailboxes send or receive email.

Save stays disabled until the domain is valid.

On this step, you decide how each mailbox shows to the people who get your emails. Each mailbox has a sender name and an email address. Google and Microsoft mailboxes also have a profile picture. Azure mailboxes do not support profile pictures. Every mailbox comes with its details already set. You can keep them or change them. For details, see Customising Your Mailboxes below.

When you are ready, click Next.

Saleshandy uses these details to buy the domains and email accounts for you.

When all required fields are complete, click Continue to Payment.

The Billing Summary pop-up opens.

The terms say:

After the payment, the message Payment successful shows. Saleshandy sets up your domains and mailboxes. They show on the Email Accounts page shortly. Your order shows under Billing & Subscription > Email Account Infrastructure.

The Customize Mailboxes page has a row of fields at the top, a Senders list, and one card for each domain in your cart. Each card lists the mailboxes of that domain. On an Azure card, click the arrow to open or close the card, and use the search box to find a mailbox by name or email address.

Use the row at the top of the page to give one name to many mailboxes at once.

Saleshandy gives the name to the first mailboxes on each selected domain that still have their original name, from the top down. The first mailbox is the Admin mailbox. A line under the row tells you what will change before you click Apply, for example "Will rename 1 mailbox on 3 domains."

Saleshandy never replaces a name that you already set. If a domain does not have enough mailboxes with their original name, Apply is blocked and a message tells you how many are free, for example "Only 1 mailbox on example.com is still unassigned. Lower a sender's count in Senders to free more."

When Quantity is more than 1, Saleshandy creates the usernames for you. The username is made from the sender name. For the name John Smith, Saleshandy uses the first free option in this order: johnsmith, john.smith, smithjohn, jsmith, johns, john_smith, john-smith, smith.john, j.smith, john.s, js, smithj. When all of these are used on the domain, Saleshandy adds a number: johnsmith1, johnsmith2, and so on.

When Quantity is 1, you can type your own username. Leave it empty to let Saleshandy create it. The domain part of the email address cannot change.

A username can have up to 64 characters. Use only letters, numbers, dots (.), hyphens (-), and underscores (_). Each username must be unique on its domain.

After you apply a name, it shows in the Senders list. Each sender shows the number of mailboxes and domains that use the name.

After each change, a message with Undo shows for a few seconds. Click Undo to reverse the change.

After payment, your order shows under Billing & Subscription > Email Account Infrastructure, in the Purchase History table. Google, Microsoft, and Azure orders use the same screen.

Pre-warmed orders carry a Pre-warmed tag with a flame icon. On the Domains page, pre-warmed domains also show the Pre-warmed tag next to the domain name.

Saleshandy does not renew pre-warmed domains without your consent. You select the domains to renew and confirm once. Saleshandy then charges your card automatically on each selected domain's renewal date.

Domains that you do not select stay in the order. You can renew them later, before their own renewal date. Domains that you already renewed do not show again when you open Renew Now for that order.

If the charge to your card fails, Saleshandy tells you. You can then pay manually from Billing & Subscription > Email Account Infrastructure.

If you do not renew a domain before it expires:

For more information, see Email Infrastructure — Renewal.

Your mailbox fees follow your purchase date. Your domain renewal follows the date on which the domain was first registered. These two dates are not the same.

Before the domain renewal date, you pay a small pro-rated charge for the days that are left. On the domain renewal date, you pay the yearly domain fee plus the next full quarter. You never pay twice for the same period.

Example: the domain was registered on Jan 1, 2026. You bought it on Feb 15, 2026. The domain renewal date is Jan 1, 2027.

Sometimes fewer than 30 days are left between the end of a full quarter and the domain renewal date. In this case, Saleshandy does not make a separate small charge. It adds those days to that full quarter, and that quarter becomes your last quarter before the domain renewal.

This can happen when your domain was registered about 8 weeks or more before you bought it, for example when it was warmed up for around 8 weeks or more.

Your last quarter then covers 3 months plus the remaining days (0 to 30 days). At most, it covers about 4 months. You pay only for the days of service that you get. There is no extra charge.

Example: the domain was registered on Jan 1, 2026. You bought it on Mar 20, 2026. The domain renewal date is Jan 1, 2027.