Hello there, Saleshandy users! 👋

We want to ensure you have the best experience with Saleshandy, and we're here to talk about our refund policies so that everything is crystal clear! 🌟

💸Refund Policy

Saleshandy (Software as a Service with prepaid subscription) offers a 10-day refund guarantee for all new customers.

New Subscription Refund Policy 💼

For all you wonderful new customers, we offer a 10-day refund guarantee from the day of payment! 🤝

If you're not fully satisfied within those 10 days, we've got your back with a complete refund. However, just a heads-up, transaction charges are non-refundable.

NOTE: When you subscribe to any of the paid subscriptions, your subscription will auto-renew with each billing cycle. If you do not wish to renew your subscription, make sure you cancel your subscription before the renewal date. To learn more about How to Cancel your Subscription, Click Here.

Subscription Renewals Refund Policy 🔄

You can request a refund within 5 days of your subscription renewal, but only for the most recent renewal. To get a refund, you must not have used the product during those five days and must have a valid reason.
We can't refund you if your subscription was renewed more than 5 days ago.
We'll send you an email reminder two days before your subscription auto-renews, but we can't guarantee the email will always be delivered successfully.
If you cancel your subscription before it's over, we won't refund you for the remaining unused time.
Vague reasons like "The app is not up to the mark" or "It is not as productive as I thought it would be" cannot be considered a valid reason for providing refunds.
If you have any additional email account seats in your subscription, you need to get them removed by contacting the support team. Removing an email account from your Saleshandy account doesn't exclude the additional seat from your subscription. Please ensure you remove all the unused seats from your subscription before renewal. We won't be able to offer a refund against unused email seats in your subscription. We will be able to add equivalent credits to your account for the same, though.
If the account admin deletes a user account from the team, the subscription will automatically downgrade in the next billing.
The email address on the account can not change once it is created if you're an LTD user. Also, you can not upgrade or downgrade to any other LTD Plans as well.
In the case of carried-forward leads, there will be no refund. Users must utilize leads before the subscription ends.

Subscription Upgrades Refund Policy 🔝

If you decide to upgrade your subscription, we'll charge you on the basis of plan you choose. That payment won't be eligible for a refund, but if you change your mind and want to return to your previous plan, we can help! 💡 We'll add the extra payment as a credit to your account, which will be put to good use in your next payments!

Subscription Resumption Refund Policy ⏸️

Saleshandy allows customers to pause their subscription for a 1-month- to 6-month, as mentioned here.
Customers will be charged pro-rate once a paused subscription is resumed, depending on their renewal date and plan type.
We won't be able to offer any refund for charges that were made to resume your subscription. If you accidentally paused your subscription instead of canceling it, you can contact us to cancel it without resuming the subscription.
You will get all your data back if you pay for the same Login Email address.

Lead Finder (B2B Lead Database) Credit Refund Policy 🤝

Credits Definition: All revealed data through Lead Finder is considered as Lead Finder (LF) credits used.
Billing-Based Charges: LF credit usage and corresponding charges are based on what is displayed in the usage section of the billing page.
Refund Eligibility by Purchase Type:
- New Purchases: Refunds for LF credits are available within the first 10 days, calculated on a pro-rata basis for unused credits.
- Renewals and Repeat Purchases: Refunds for LF credits are available within 5 days, also on a pro-rata basis for unused credits.
- Beyond 10-Day or 5-Day Window: No refunds will be provided after the specified days for new or renewal purchases, respectively.
  
  i.e. If a new subscriber on the $29/month plan uses 600 out of 1,000 LF credits and requests a refund on the 6th day, they are eligible for a refund of $11.60, based on the 400 unused credits at $0.029 per credit. However, if they request a refund on the 12th day of a new subscription for 400 unused credits, there won't be any refund as per our 10-day refund policy.

For any additional questions, please contact our support team, who are happy to assist.

Lost Cards or Fraudulent Payments Refund Policy 🙅‍♂️

Saleshandy is not responsible for fraudulent payments due to lost cards, identity theft, etc. Fraudulent cases where a transaction was made, and our services were used will not be refunded. Such cases will be subjected to a 1:1 review.

One Important Note! 📝

A 3rd party application manages the email verification service in Saleshandy, and refunds won't be provided for Email Verification credits.

Oh, and Quick Reminders! ⏰

Once approved, your refund will reach you within 4-6 working days, and you'll get a refund receipt via email. Contact us via live chat if you ever need help with refunds or canceling your subscription. We're always here to assist! 😊

Thank you for being part of our Saleshandy family! If you have any questions, just give us a shout. We're here to make your experience fantastic! 🎈✨

Mission accomplished; you've successfully Acknowledged the Refund Policy. 👏

Wishing you a delightful experience! ❤️

Happy Selling. 🤝

Warmest regards,

Saleshandy Team