You can request a refund within 5 days of your subscription renewal, but only for the most recent renewal. To get a refund, you must not have used the product during those five days and must have a valid reason.

We can't refund you if your subscription was renewed more than 5 days ago.

We'll send you an email reminder two days before your subscription auto-renews, but we can't guarantee the email will always be delivered successfully.

If you cancel your subscription before it's over, we won't refund you for the remaining unused time.

Vague reasons like "The app is not up to the mark" or "It is not as productive as I thought it would be" cannot be considered a valid reason for providing refunds.

If you have any additional email account seats in your subscription, you need to get them removed by contacting the support team. Removing an email account from your Saleshandy account doesn't exclude the additional seat from your subscription. Please ensure you remove all the unused seats from your subscription before renewal. We won't be able to offer a refund against unused email seats in your subscription. We will be able to add equivalent credits to your account for the same, though.

If the account admin deletes a user account from the team, the subscription will automatically downgrade in the next billing.

The email address on the account can not change once it is created if you're an LTD user. Also, you can not upgrade or downgrade to any other LTD Plans as well.

In the case of carried-forward leads, there will be no refund. Users must utilize leads before the subscription ends.

Saleshandy allows customers to pause their subscription for a 1-month- to 6-month, as mentioned here.

Customers will be charged pro-rate once a paused subscription is resumed, depending on their renewal date and plan type.

We won't be able to offer any refund for charges that were made to resume your subscription. If you accidentally paused your subscription instead of canceling it, you can contact us to cancel it without resuming the subscription.

You will get all your data back if you pay for the same Login Email address.

Mailbox purchases are not eligible for refunds under any circumstances.

The 10-day refund policy for new Outreach subscriptions and the 5-day renewal refund policy do not apply to mailboxes.

On the billing date, mailboxes are immediately renewed with the respective email service provider, and the domain are registered for one year.

No refunds, credits, or cancellations can be issued - regardless of whether the mailbox was used or connected.

This applies to all mailbox types: Google (OAuth), Maildoso, and InfraMail (SMTP-based).

Once a mailbox is not renewed, it will be automatically deactivated and deleted.

This includes the mailbox itself, the associated domain, and all related data — including warm-up logs, sent emails, and replies.

Data deletion is permanent and cannot be recovered. We strongly recommend taking a backup before your renewal date if you plan to cancel.

You cancel on September 28th, 2025 (before the renewal date).

Result:

Result:

All connected domains and mailboxes are deactivated and permanently deleted at the end of the billing cycle.

This includes email warm-up history, sent emails, replies from Unified Inbox, and performance logs.

There is no recovery option once deletion occurs.

You are responsible for backing up any data you wish to retain before the deletion date.

Credits Definition: All revealed data through Lead Finder is considered as Lead Finder (LF) credits used.

Billing-Based Charges: LF credit usage and corresponding charges are based on what is displayed in the usage section of the billing page.

Refund Eligibility by Purchase Type: