In Saleshandy, you get the option to connect your email account with SMTP and IMAP methods, where you can manually add all your email account connection details provided by your email service provider to connect your email account.

To learn more on how to connect your email account successfully using SMTP/IMAP, you can check this article: 💡Connecting Email Account/Provider with SalesHandy using SMTP/IMAP.

SMTP/IMAP Errors

There are a few errors you might face while connecting your email account. Let's learn how you can resolve this easily. ✨

1️⃣ Could Not Authenticate Error

2️⃣ Email Not Found Error

3️⃣ Connection Timeout Error

4️⃣ Other Error

SMTP/IMAP error "Email Account not found"

1. Your email address or password is wrong!

In some cases, there are chances that you enter the wrong email ID or password, which can lead to this issue. Moreover, if you use a different username for the email account, ensure it is entered correctly and verified by your email service provider.

2. The 2-factor authentication is enabled for the email account.

To know more about 2-factor authentication, check this article: 🔒 2-Step Verification(2-Factor Authentication): What, Why, and How to Enable It?

To use multifactor authentication, you will need to use an app password in your email settings instead of your regular password. To update the app password, remove the old one and create a new one in your email account settings. Note that the app password does not expire, but your email service provider may stop authenticating it if it has been used for a long time.

3. Use the correct port numbers.

When connecting your email accounts with SMTP and IMAP, there are chances that the port number you are using might be wrong or not supported by the email service provider. Hence, make sure to verify your port number with the details shared by your email service provider. Moreover, using the correct encryption is also mandatory.

Generic port numbers with encryption type for SMTP: 25 (Encryption as "None"), 465 (SSL/TLS), 587 (TLS/None)

Generic port numbers with encryption type for IMAP: 143 (SSL/TLS), 993 (SSL/TLS)

4. Check if your firewall, DNS, or security tools are blocking the Saleshandy's email connection activity.

There is a high chance that the firewall, DNS settings, or any security tools restrict you from successfully connecting your email account with Saleshandy. To resolve this, you can contact your IT person / IT Administrator to ensure that Saleshandy is allowed to connect your email account with SMTP and IMAP details.

5. Share the error log with your email service provider.

Once you have verified all the settings as configured properly but are still not able to connect your email account, copy the error log by clicking on "Show error log" as shared in the screenshot below, and share it with your email service provider's support team to troubleshoot this further.

SMTP/IMAP error "Could not Authenticate"

1. Your email address or password is wrong!

2. The 2-factor authentication is enabled for the email account.

To know more about 2-factor authentication, check this article: 🔒 2-Step Verification(2-Factor Authentication): What, Why, and How to Enable It?

3. Confirm your SMTP/IMAP server address, Port number with your email service provider.

Check your SMTP/IMAP hostname and verify it with the details provided by your email service provider. Moreover, for the port numbers you use, make sure you use the right encryption (SSL | TLS | None) with the details.

Generic port numbers with encryption type for SMTP: 25 (Encryption as "None"), 465 (SSL/TLS), 587 (TLS/None)

Generic port numbers with encryption type for IMAP: 143 (SSL/TLS), 993 (SSL/TLS)

4. Share the error log with your email service provider.

Once you have verified all the settings as configured properly but are still not able to connect your email account, copy the error log by clicking on "Show error log," as shared in the screenshot below, and share it with your email service provider's support team to troubleshoot this further.

SMTP/IMAP error "Connection Timeout"

1. Use the correct details for your email account connection.

When connecting your email account with SMTP and IMAP, ensure you are using the right email account, password, username, and other details such as the hostname and port number.

The email account can get failed to connect if there is any smallest typing error in your password or email account. Hence, make sure you copy the credentials correctly.

2. SMTP/IMAP server is down!

If all your settings are correct, but you are still facing the connection issue, then there is a high chance that your SMTP or IMAP server is down or unavailable. In such cases, contact your email service provider's support team to get the latest connection update on the SMTP/IMAP. Also, ensure they are up-to-date and available to connect without any issues.

3. Share the error log with your email service provider.

SMTP/IMAP error "Other"

1. SMTP and IMAP are enabled for your email account.

Many email service providers allow you to enable or disable the SMTP and IMAP connection. Hence, ensure that SMTP and IMAP are enabled for your email account. You can reach out to your IT person or check inside your mailbox's settings or even inside your email account's admin console to verify that SMTP and IMAP are enabled.

In some cases, SMTP and IMAP are disabled by default which the email account admin needs to enable.

2. Your email address or password is wrong, or the 2-factor authentication is enabled.

To know more about 2-factor authentication, check this article: 🔒 2-Step Verification(2-Factor Authentication): What, Why, and How to Enable It?

3. Contact the IT admin to verify that Saleshandy is whitelisted.

When all your settings are connected, and even if the SMTP and IMAP are enabled/allowed to connect, there are chances that Saleshandy is blacklisted by default in your security tools or firewall.

In such cases, contact your IT admin to verify that Saleshandy is not blacklisted and also added to the whitelisted list.