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πŸ§‘β€πŸ”§How to Fix the "Other" Error in SMTP/IMAP?
πŸ§‘β€πŸ”§How to Fix the "Other" Error in SMTP/IMAP?

Troubleshooting Steps to Resolve the "Other" Error

Naitik Chavda avatar
Written by Naitik Chavda
Updated over a week ago

Hello there, Saleshandy users! πŸ‘‹

Ready for a new adventure in the world of SMTP/IMAP errors? πŸš€ Don't worry. We've got your back! 😎 Today, we're diving into the mysterious "Other" error – the enigmatic code that keeps us on our toes! πŸ•΅οΈβ€β™‚οΈ

Picture this: you're sending an email or checking for exciting messages, and suddenly, you face the "Other" error! 😫 Ah, the dreaded "Other" – the wild card of errors! But fear not, my friend, we'll navigate this uncharted territory together! πŸ—ΊοΈπŸ’ͺ

⚠️ Other Error

What is the "Other" error in SMTP/IMAP?

So, what's the deal with the "Other" error? πŸ€” Well, it's like a secret code that doesn't want to reveal its true meaning! πŸ•΅οΈβ€β™€οΈπŸ” This elusive error happens when the server returns an unexpected response that doesn't fit into the usual error categories. Sneaky, right? But we won't let it baffle us! πŸ’ͺπŸ’‘

How to Fix "Other" Error in SMTP/IMAP?

To decipher this mysterious error, we need our trusty troubleshooting toolkit! πŸ› οΈπŸ§° Let's embark on our adventure with these handy tips:

1️⃣ Double-Check if your SMTP/IMAP Settings are Enabled

Do you know what's cool about many email service providers? They give you the power to decide if you want to enable or disable your email account's SMTP and IMAP connection! 🀩

So, before diving into the email magic, let's double-check that these two superheroes are enabled! πŸ’ͺπŸ“§

Now, there are a few ways to do this! πŸ•΅οΈβ€β™‚οΈ First, you can reach out to your trusty IT person – they're like the email wizards who can work their magic and confirm if SMTP and IMAP are good to go! πŸ§™β€β™‚οΈβœ¨

Or, if you're feeling adventurous, you can explore the settings of your mailbox! πŸ°πŸ—οΈ Inside there, you'll find the options to enable these two heroes and unlock their full potential! πŸŒŸπŸ“¬

Oh, and for those of you with the superpower of being the email account admin, make sure to check inside the admin console of your email account! πŸ¦Έβ€β™‚οΈπŸ–₯️ You might just need to give a little tap to enable SMTP and IMAP – and ta-da! The connection will be alive! πŸ’₯πŸ“¨

Sometimes, in some tricky cases, SMTP and IMAP might be hiding in the "disabled" zone by default. 😡But don't worry, you can flip the switch and unleash their awesomeness! πŸš€

2️⃣ Misspelled Email Addresses

Double-check that you haven't mistyped the email address. Those pesky typos can trip us up sometimes! πŸ˜…

Moreover, if you use a different username for the email account, ensure it is entered correctly and verified by your email service provider.

3️⃣ Multi-Factor Authentication is Enabled

SMTP connection can't be established if you've enabled multi-factor authentication for your email account; it's time to generate an App Password. App Password will allow SalesHandy to connect to your email account via SMTP seamlessly. To learn more about How to generate an App Password, Click Here.

⚠️Important: Once you've generated the App Password, you'll use it when connecting your email account to SalesHandy.

The process varies depending on your email provider, so let's explore how to generate app passwords for some popular providers:


Yahoo Mail

Zoho Mail

Yandex Mail

⚠️Note: The app password does not expire, but your email service provider may stop authenticating it if it has been used for a long time.

4️⃣ Contact the IT admin to verify that Saleshandy is Whitelisted.

You know how we love our security tools and firewalls – they keep us safe from the email dragons! πŸ›‘οΈπŸ‰ But sometimes, they can be slightly overprotective and might have blacklisted Saleshandy by default. 😬

To ensure Saleshandy gets the green light 🚦, we need to verify that your trusty security tools or firewall do not blacklist it. And who's the hero we need for this mission? πŸ¦Έβ€β™‚οΈ Your friendly neighborhood IT admin! πŸ§™β€β™‚οΈ

So, reach out to your IT admin and let them know we're on a quest to unleash Saleshandy's superpowers! πŸ’ͺ We want to ensure it's not blacklisted and can soar freely through the email skies! πŸ¦Έβ€β™€οΈπŸš€

But wait, there's more! Your IT admin can also add Saleshandy to the whitelisted list πŸ“ƒ – like a VIP guest at the email party! πŸŽ‰ That way, there'll be no stopping Saleshandy from delivering email magic! βœ¨πŸ“§

With Saleshandy safely in the whitelist, you'll have a seamless experience, and nothing will stand in the way of your email triumphs! πŸŒŸπŸ’Œ

5️⃣ Inspect Server Settings

Let's play detective with your server settings πŸ•΅οΈβ€β™‚οΈ – the server address, port number, and that fancy encryption stuff (SSL/TLS). Match them up correctly!

6️⃣ Firewall and Proxy Peekaboo

Sometimes, these security guardians play hide-and-seek with emails πŸ•΅οΈβ€β™€οΈπŸ•΅οΈβ€β™‚οΈ! Temporarily disable them to see if the error vanishes.

7️⃣ Check Your Internet Connection

Make sure you're not stranded in the internet desert 🏜️! Ensure your connection is strong and steady.

8️⃣ Share the error log with your email service provider.

If you've checked and double-checked all the settings, and you're still facing trouble, don't worry – we've got a secret weapon for you! πŸ˜‰πŸ—‘οΈ

It's time to unleash the mighty "Show error log" button! πŸ“œπŸ” Once you click on it, you'll reveal the mysterious log that holds the clues to what's causing the connection glitch. πŸ•΅οΈβ€β™‚οΈβœ¨ It's like decoding a treasure map to find the hidden email treasure! πŸ—ΊοΈπŸ’Ž

But hold on, before you go on this heroic quest alone, let's team up with your email service provider's support team! πŸ¦Έβ€β™€οΈπŸ¦Έβ€β™‚οΈ They're the email experts who can unravel the log's secrets and troubleshoot like pros! πŸ› οΈπŸ’ͺ

So, copy that error log like a boss and share it with your email service provider's support team. πŸ“‹πŸ“§ They'll analyze it and work their magic to get everything back on track! πŸ§™β€β™‚οΈ

Mission accomplished; you've successfully fixed the "Other" Error. πŸ‘

Wishing you a delightful experience! ❀️

Happy Selling. 🀝

Warmest regards,

Saleshandy Team

πŸ‘‰ Next Steps

Check out the below article If you want to know more about

πŸ’‘ Tip

Don't hesitate to reach out if you have any questions. We're available on chat and ready to provide you with prompt assistance. πŸ€—

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