Skip to main content
All CollectionsEmail AccountsSMTP/IMAP Errors
πŸ§‘β€πŸ”§How to Fix the "Connection Timeout" Error in SMTP/IMAP?
πŸ§‘β€πŸ”§How to Fix the "Connection Timeout" Error in SMTP/IMAP?

Troubleshooting Steps to Resolve the "Connection Timeout" Error

Naitik Chavda avatar
Written by Naitik Chavda
Updated over a week ago

Hello there, Saleshandy users! πŸ‘‹

Ready to conquer the mysterious "Connection Timeout" error in SMTP/IMAP? πŸš€ Don't worry; we've got your back with some awesome troubleshooting tips! πŸ› οΈπŸ˜Ž

Picture this: You're all set to send that important email or check for some sweet messages, but then bam! 😫 The "Connection Timeout" error pops up, throwing a wrench in your email plans. Ugh, so frustrating! But fear not, my friend, we'll tame this error together! πŸ’ͺ

⚠️ Connection Timeout Error

What is the "Connection Timeout" error in SMTP/IMAP?

So, what's this timeout thingy all about? πŸ€” It's like trying to call a friend, but they're not picking up the phone πŸ“ž – the server is taking too long to answer your email client's connection call. But worry not; we've got a bag of tricks to fix this! 🎩✨

How to Fix the "Connection Timeout" Error in SMTP/IMAP?

Let's break down the troubleshooting steps to fix the pesky "Connection Timeout" error in SMTP/IMAP in a super-friendly manner! πŸ› οΈπŸš€

1οΈβƒ£πŸŒ Check Your Network Connection

Make sure your internet connection is stable and running smoothly. No Wi-Fi dragons causing trouble, right? πŸ‰πŸ˜‰

2️⃣ πŸ“¨ Confirm Server Settings

Make sure you have the correct server settings for your email provider.

These include the SMTP/IMAP server addresses, ports, and SSL/TLS settings. Refer to your email provider's documentation or contact their support for assistance.

Generic port numbers with encryption type for SMTP: 25 (Encryption as "None"), 465 (SSL/TLS), 587 (TLS/None)

Generic port numbers with encryption type for IMAP: 143 (SSL/TLS), 993 (SSL/TLS)

If all your settings are correct, but you are still facing the connection issue, then there is a high chance that your SMTP or IMAP server is down or unavailable.

3οΈβƒ£πŸš¦Verify Your Login Credentials

You might have entered the wrong email credentials. Double-check that you've entered the correct email address and password. It's easy to mistype or forget a character, so take a moment to ensure accuracy.

  • In most cases, the Email address and Username should be the same.

  • Use the same password that you use while logging into your email inbox.

4️⃣ 🚧 Check if your Firewall, DNS, or security tools are blocking the Saleshandy's email connection activity.

Those sneaky firewalls or proxies might be playing hide-and-seek with your connection. πŸ•΅οΈβ€β™‚οΈ Try turning them off temporarily and see if that fixes things. If it does, you'll know where the trouble lies!

To set things straight, you might want to get in touch with your trusty IT person or IT Administrator πŸ§™β€β™‚οΈ to check if Saleshandy is allowed to connect using those nifty SMTP and IMAP details.

5️⃣ πŸ“± Try Another Device or Email Client

Let's mix things up! πŸ“± Try accessing your email from a different device or email client. If it's just a one-device party, we'll find out!

6οΈβƒ£πŸ§™β€β™‚οΈ Contact Your Email Service Provider

If that "Connection Timeout" error still doesn't back down, don't worry! Reach out to your email service provider's support team – they're the email wizards πŸ§™β€β™‚οΈ and will save the day! They'll check the server's status and help you get back to email awesomeness in no time! πŸŒŸπŸ“§

7️⃣ πŸ“œ Share the error log with your email service provider.

If you've checked and double-checked all the settings, and you're still facing trouble, don't worry – we've got a secret weapon for you! πŸ˜‰πŸ—‘οΈ

It's time to unleash the mighty "Show error log" button! πŸ“œπŸ” Once you click on it, you'll reveal the mysterious log that holds the clues to what's causing the connection glitch. πŸ•΅οΈβ€β™‚οΈβœ¨ It's like decoding a treasure map to find the hidden email treasure! πŸ—ΊοΈπŸ’Ž

But hold on, before you go on this heroic quest alone, let's team up with your email service provider's support team! πŸ¦Έβ€β™€οΈπŸ¦Έβ€β™‚οΈ They're the email experts who can unravel the log's secrets and troubleshoot like pros! πŸ› οΈπŸ’ͺ

So, copy that error log like a boss and share it with your email service provider's support team. πŸ“‹πŸ“§ They'll analyze it and work their magic to get everything back on track! πŸ§™β€β™‚οΈ

Mission accomplished; you've successfully fixed the "Connection Timeout" Error. πŸ‘

Wishing you a delightful experience! ❀️

Happy Selling. 🀝

Warmest regards,

Saleshandy Team

πŸ‘‰ Next Steps

Check out the below article If you want to know more about

πŸ’‘ Tip

Don't hesitate to reach out if you have any questions. We're available on chat and ready to provide you with prompt assistance. πŸ€—

Did this answer your question?