Hello there, Saleshandy users! 👋
Ready to dive into the wonderful world of SMTP and IMAP errors? 📧 Don't worry; we've got your back! 😎 Today, we're going to talk about the infamous "Email Not Found" error and how to tackle it like a pro! 🚀
So picture this: you're all excited to send that important email or check your inbox for some sweet messages, but bam! 😫 You encounter the dreaded "Email Not Found" error. Ugh, the frustration! But fear not, my friend, we'll get through this together! 💪
⚠️ Email Not Found Error
What is "Email Not Found"error in SMTP/IMAP?
The "Email Not Found" error usually pops up when the email server can't locate the address or mailbox you're trying to access using the SMTP and IMAP methods. It's like trying to find a unicorn 🦄 in a haystack – tough but not impossible! Let's take a look at some common scenarios and how to fix them:
How to Fix "Could not Authenticate" Error in SMTP/IMAP?
1️⃣ Misspelled Email Address
Double-check that you haven't mistyped the email address. Those pesky typos can trip us up sometimes! 😅
Moreover, if you use a different username for the email account, ensure it is entered correctly and verified by your email service provider.
2️⃣ Multi-Factor Authentication is Enabled
SMTP connection can't be established if you've enabled multi-factor authentication for your email account; it's time to generate an App Password. App Password will allow SalesHandy to connect to your email account via SMTP seamlessly. To learn more about How to generate an App Password, Click Here.
⚠️Important: Once you've generated the App Password, you'll use it when connecting your email account to SalesHandy.
The process varies depending on your email provider, so let's explore how to generate app passwords for some popular providers:
Note: The app password does not expire, but your email service provider may stop authenticating it if it has been used for a long time.
3️⃣ Confirm Server Settings
Ensure the email domain is valid and has proper MX records, I.e., Correct Server Settings. It's like finding the right door to a magical email land! 🚪✨
These include the SMTP/IMAP server addresses, ports, and SSL/TLS settings. Refer to your email provider's documentation or contact their support for assistance.
Generic port numbers with encryption type for SMTP: 25 (Encryption as "None"), 465 (SSL/TLS), 587 (TLS/None)
Generic port numbers with encryption type for IMAP: 143 (SSL/TLS), 993 (SSL/TLS)
4️⃣ Check if your Firewall, DNS, or security tools are blocking the Saleshandy's email connection activity.
It could be those sneaky culprits like the firewall, DNS settings, or security tools blocking the way! 🚧 They're like the gatekeepers of your email kingdom, but fear not – we've got a plan to conquer them! 💪
To set things straight, you might want to get in touch with your trusty IT person or IT Administrator 🧙♂️ to check if Saleshandy is allowed to connect using those nifty SMTP and IMAP details.
5️⃣ Share the error log with your email service provider.
If you've checked and double-checked all the settings, and you're still facing trouble, don't worry – we've got a secret weapon for you! 😉🗡️
It's time to unleash the mighty "Show error log" button! 📜🔍 Once you click on it, you'll reveal the mysterious log that holds the clues to what's causing the connection glitch. 🕵️♂️✨ It's like decoding a treasure map to find the hidden email treasure! 🗺️💎
But hold on, before you go on this heroic quest alone, let's team up with your email service provider's support team! 🦸♀️🦸♂️ They're the email experts who can unravel the log's secrets and troubleshoot like pros! 🛠️💪
So, copy that error log like a boss and share it with your email service provider's support team. 📋📧 They'll analyze it and work their magic to get everything back on track! 🧙♂️✨
6️⃣ Deleted Accounts
If the email account has vanished into thin air, there's no way to find it. Poof! 🧙♂️🔮 Make sure the account is active and ready for action!
7️⃣ Non-Existent Users
Some servers play tough and reject deliveries to non-existent users to dodge spam. 🙅♂️ So, ensure your recipient is a real champ!
8️⃣ Temporary Glitches
Ah, server hiccups! 😩 Sometimes, they might cause this error, but usually, they fix themselves like magic! 🧙♀️
Remember, you're not alone in this journey! We've got your back and conquer this connection conundrum together! 🤝🔥
Mission accomplished; you've successfully fixed the "Email Not Found" Error. 👏
Wishing you a delightful experience! ❤️
Happy Selling. 🤝
👉 Next Steps
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Don't hesitate to reach out if you have any questions. We're available on chat and ready to provide you with prompt assistance. 🤗