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๐Ÿง‘โ€๐Ÿ”งHow to Fix "Email not found" Error in SMTP/IMAP
๐Ÿง‘โ€๐Ÿ”งHow to Fix "Email not found" Error in SMTP/IMAP

Troubleshooting Steps to Resolve the "Email not found" Error

Naitik Chavda avatar
Written by Naitik Chavda
Updated over a week ago

Hello there, Saleshandy users! ๐Ÿ‘‹

Ready to dive into the wonderful world of SMTP and IMAP errors? ๐Ÿ“ง Don't worry; we've got your back! ๐Ÿ˜Ž Today, we're going to talk about the infamous "Email Not Found" error and how to tackle it like a pro! ๐Ÿš€

So picture this: you're all excited to send that important email or check your inbox for some sweet messages, but bam! ๐Ÿ˜ซ You encounter the dreaded "Email Not Found" error. Ugh, the frustration! But fear not, my friend, we'll get through this together! ๐Ÿ’ช

โš ๏ธ Email Not Found Error

What is "Email Not Found"error in SMTP/IMAP?

The "Email Not Found" error usually pops up when the email server can't locate the address or mailbox you're trying to access using the SMTP and IMAP methods. It's like trying to find a unicorn ๐Ÿฆ„ in a haystack โ€“ tough but not impossible! Let's take a look at some common scenarios and how to fix them:

How to Fix "Could not Authenticate" Error in SMTP/IMAP?

1๏ธโƒฃ Misspelled Email Address

Double-check that you haven't mistyped the email address. Those pesky typos can trip us up sometimes! ๐Ÿ˜…

Moreover, if you use a different username for the email account, ensure it is entered correctly and verified by your email service provider.

2๏ธโƒฃ Multi-Factor Authentication is Enabled

SMTP connection can't be established if you've enabled multi-factor authentication for your email account; it's time to generate an App Password. App Password will allow SalesHandy to connect to your email account via SMTP seamlessly. To learn more about How to generate an App Password, Click Here.

โš ๏ธImportant: Once you've generated the App Password, you'll use it when connecting your email account to SalesHandy.

The process varies depending on your email provider, so let's explore how to generate app passwords for some popular providers:


Yahoo Mail

Zoho Mail

Yandex Mail

Note: The app password does not expire, but your email service provider may stop authenticating it if it has been used for a long time.

3๏ธโƒฃ Confirm Server Settings

Ensure the email domain is valid and has proper MX records, I.e., Correct Server Settings. It's like finding the right door to a magical email land! ๐Ÿšชโœจ

These include the SMTP/IMAP server addresses, ports, and SSL/TLS settings. Refer to your email provider's documentation or contact their support for assistance.

Generic port numbers with encryption type for SMTP: 25 (Encryption as "None"), 465 (SSL/TLS), 587 (TLS/None)

Generic port numbers with encryption type for IMAP: 143 (SSL/TLS), 993 (SSL/TLS)

4๏ธโƒฃ Check if your Firewall, DNS, or security tools are blocking the Saleshandy's email connection activity.

It could be those sneaky culprits like the firewall, DNS settings, or security tools blocking the way! ๐Ÿšง They're like the gatekeepers of your email kingdom, but fear not โ€“ we've got a plan to conquer them! ๐Ÿ’ช

To set things straight, you might want to get in touch with your trusty IT person or IT Administrator ๐Ÿง™โ€โ™‚๏ธ to check if Saleshandy is allowed to connect using those nifty SMTP and IMAP details.

5๏ธโƒฃ Share the error log with your email service provider.

If you've checked and double-checked all the settings, and you're still facing trouble, don't worry โ€“ we've got a secret weapon for you! ๐Ÿ˜‰๐Ÿ—ก๏ธ

It's time to unleash the mighty "Show error log" button! ๐Ÿ“œ๐Ÿ” Once you click on it, you'll reveal the mysterious log that holds the clues to what's causing the connection glitch. ๐Ÿ•ต๏ธโ€โ™‚๏ธโœจ It's like decoding a treasure map to find the hidden email treasure! ๐Ÿ—บ๏ธ๐Ÿ’Ž

But hold on, before you go on this heroic quest alone, let's team up with your email service provider's support team! ๐Ÿฆธโ€โ™€๏ธ๐Ÿฆธโ€โ™‚๏ธ They're the email experts who can unravel the log's secrets and troubleshoot like pros! ๐Ÿ› ๏ธ๐Ÿ’ช

So, copy that error log like a boss and share it with your email service provider's support team. ๐Ÿ“‹๐Ÿ“ง They'll analyze it and work their magic to get everything back on track! ๐Ÿง™โ€โ™‚๏ธโœจ

6๏ธโƒฃ Deleted Accounts

If the email account has vanished into thin air, there's no way to find it. Poof! ๐Ÿง™โ€โ™‚๏ธ๐Ÿ”ฎ Make sure the account is active and ready for action!

7๏ธโƒฃ Non-Existent Users

Some servers play tough and reject deliveries to non-existent users to dodge spam. ๐Ÿ™…โ€โ™‚๏ธ So, ensure your recipient is a real champ!

8๏ธโƒฃ Temporary Glitches

Ah, server hiccups! ๐Ÿ˜ฉ Sometimes, they might cause this error, but usually, they fix themselves like magic! ๐Ÿง™โ€โ™€๏ธ

Remember, you're not alone in this journey! We've got your back and conquer this connection conundrum together! ๐Ÿค๐Ÿ”ฅ

โ€‹Mission accomplished; you've successfully fixed the "Email Not Found" Error. ๐Ÿ‘

Wishing you a delightful experience! โค๏ธ

Happy Selling. ๐Ÿค

Warmest regards,

Saleshandy Team

๐Ÿ‘‰ Next Steps

Check out the below article If you want to know more about

๐Ÿ’ก Tip

Don't hesitate to reach out if you have any questions. We're available on chat and ready to provide you with prompt assistance. ๐Ÿค—

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