Call outcomes let you record the result of every call, whether the prospect was interested, asked for a callback, or didn't answer. Outcomes are logged after each call and appear in your call logs, making it easier to prioritize follow-ups and track calling activity.
Where to Find Call Outcomes
Go to Settings
Under the Company Settings section, click Call Outcomes
This is where you manage all predefined and custom call outcomes.
Predefined System Call Outcomes
Saleshandy includes the following system outcomes by default:
Outcome Name | Sentiment |
Interested | Positive |
Follow-up | Positive |
Callback Later | Neutral |
No Answer | Neutral |
Left Voice Mail | Neutral |
Gate Keeper | Neutral |
Not Interested | Negative |
Wrong Number | Negative |
Not In Service | Negative |
System outcomes are available to all users by default and cannot be edited or deleted.
How to Create a Custom Call Outcome
Go to Settings → Call Outcomes
Click Add Outcome
Enter the outcome name
Select a sentiment: Positive, Neutral, or Negative
Click Save
The new outcome is immediately available in the outcome dropdown across all call-related screens.
How to Edit a Custom Call Outcome
Go to Settings → Call Outcomes
Find the custom outcome you want to update
Click the Edit icon on that row
Update the name or sentiment as needed
Click Save
Note: Editing an outcome updates it everywhere it appears — including existing call logs that already have this outcome assigned.
How to Delete a Custom Call Outcome
Go to Settings → Call Outcomes
Find the custom outcome you want to delete
Click the Delete icon on that row
A prompt appears asking you to select a replacement outcome
Choose any other outcome from the dropdown — this is mandatory
Click Confirm
All existing call logs that had the deleted outcome will automatically be updated to the replacement outcome you selected.
Note: System outcomes cannot be deleted.
Where to Set or Change a Call Outcome
Call outcomes can be set or updated from three places:
Call Completion Modal — Appears immediately after a call ends. Select the outcome from the dropdown before closing the modal.
All Calls tab (inline edit) — In the Dialer module, go to the All Calls tab. Click directly on the outcome field in any call row to update it inline. Changes are saved instantly.
Call Log Detail Page — Open any call log to view its detail page. The outcome dropdown is available here and can be updated at any time.
Call outcomes apply to both outgoing and incoming calls.
FAQs
Can I use call outcomes for both outgoing and incoming calls?
Can I use call outcomes for both outgoing and incoming calls?
Yes. Call outcomes can be set and updated for both outgoing and incoming calls from the All Calls tab, the Call Completion Modal, and the Call Log Detail Page.
What is the difference between system outcomes and custom outcomes?
What is the difference between system outcomes and custom outcomes?
System outcomes are predefined by Saleshandy and available to all accounts by default. They cannot be edited or deleted. Custom outcomes are created by your team and can be edited or deleted as needed.
What happens to existing call logs if I delete a custom outcome?
What happens to existing call logs if I delete a custom outcome?
Before the outcome is deleted, you are required to select a replacement outcome. All call logs that had the deleted outcome will be automatically updated to the replacement you chose.
Can I skip selecting a replacement outcome when deleting?
Can I skip selecting a replacement outcome when deleting?
No. Selecting a replacement outcome is mandatory before a custom outcome can be deleted.
Can I change the outcome of a call after it has already been logged?
Can I change the outcome of a call after it has already been logged?
Yes. You can update the outcome at any time from the All Calls tab (inline edit) or the Call Log Detail Page.
What does the sentiment (Positive, Negative, Neutral) on a call outcome mean?
What does the sentiment (Positive, Negative, Neutral) on a call outcome mean?
Sentiment helps categorize the quality of the call result. Positive means the call moved the prospect forward, Negative means it's a dead end, and Neutral means the outcome is neither clearly positive nor negative, such as no answer or a callback request.
Is there a limit to how many custom outcomes I can create?
Is there a limit to how many custom outcomes I can create?
There is no mentioned limit. You can create as many custom outcomes as your team needs.
If I edit a custom outcome name, does it update on past call logs too?
If I edit a custom outcome name, does it update on past call logs too?
Yes. Editing an outcome updates it everywhere, including all existing call logs that already have that outcome assigned.