Hello there, Saleshandy users!
Call Reports in Saleshandy give you a breakdown of calling activity across your team, by rep, by time period, and by call direction. You can view metrics for outgoing and incoming calls separately, compare performance across time periods, and export data as a CSV.
Where to Find Call Reports
Click Dialer in the left sidebar
Open Call Logs page and click on the Reports tab
The Reports view opens with two tabs: Outgoing Calls and Incoming Calls. Each tab shows metrics relevant to that call direction.
Outgoing Calls Report
The Outgoing Calls tab shows the following metrics for the selected filters:
Metric | What It Measures |
Total Calls Made | Total number of outbound dials |
Calls Connected | Calls where the prospect answered |
Calls Unanswered | Calls that were not picked up |
Voicemail Dropped | Calls where a voicemail were dropped by a user |
Total Talk Time | Combined duration of all connected calls |
Average Talk Time | Mean duration per connected call |
Average Ring Duration | Mean time from dial to answer or disconnect |
Connect Rate is shown as a percentage alongside Calls Connected and is calculated as: (Connected Calls ÷ Total Calls Made) × 100.
Incoming Calls Report
The Incoming Calls tab shows the following metrics:
Metric | What It Measures |
Calls Received | Total inbound calls received |
Calls Picked | Calls that were answered |
Calls Unanswered | Inbound calls that were not answered |
Total Talk Time | Combined duration of all answered incoming calls |
Average Talk Time | Mean duration per answered incoming call |
Period-over-Period Comparison
For any date range you select, the report shows the current period's stats alongside a percentage change compared to the previous equivalent period.
For example, if you select the last 7 days, the table shows how each metric compares to the 7 days before that, without needing to run two separate reports manually.
Filtering the Report
You can filter the report by:
Team Member — View metrics for all team members or a specific individual.
Date Range — Set a custom start and end date to define the reporting period.
Note: You cannot filter by individual phone number or sequence directly from the Reports view. For that level of detail, use the Call Logs with the relevant filters applied.
Role-Based Visibility
The data visible in Reports depends on your role:
Admins and Owners — See all team members' activity
Team Managers — See only their team's data
Individual Reps — See only their own activity
Report Table Structure
Below the summary metrics, a table shows performance broken down by team and individual member. The table uses an accordion layout:
Collapsed state — Shows aggregated stats for the team (visible to Admins, Owners, and Team Managers)
Expanded state — Click a team row to see individual member stats
Each metric column is sortable in ascending or descending order.
Exporting the Report
Apply the filters you want (Team Member and Date Range)
Click Export
Select one of two export options:
Detailed Report — Exports call-log level data for every individual call. Includes outgoing, incoming, and missed calls regardless of which tab (Outgoing or Incoming) is currently selected. The export is based on the selected team member and date range filters.
Table Breakdown — Exports the aggregated summary data exactly as shown in the report table, based on all applied filters.
The CSV is generated and sent to your registered email address
The download link in the email is valid for 7 days
File name formats:
Detailed Report: Call Detailed Report [Start Date] - [End Date] - Saleshandy.csv
Table Breakdown: Call Report Summary [Start Date] - [End Date] - Saleshandy.csv
Why Your Report Numbers May Not Match Call Logs
Reports aggregate data based on the selected filters, team member and date range. If your Call Logs have a different date range or team filter applied, the numbers will appear different.
Before comparing the two views, make sure both have the same date range and team filter applied.
FAQs
Where do I find call reports in Saleshandy?
Where do I find call reports in Saleshandy?
Reports are inside the “Call Logs” page of the Dialer module in the main sidebar. Click "Reports" to open the analytics view, which has separate tabs for Outgoing and Incoming calls.
What metrics are available in the Outgoing Calls report?
What metrics are available in the Outgoing Calls report?
Total Calls Made, Calls Connected, Calls Unanswered, Voicemail Dropped, Total Talk Time, Average Talk Time, and Average Ring Duration.
Can I see reports for individual team members, not just the whole team?
Can I see reports for individual team members, not just the whole team?
Yes. Admins and owners can see all team members' data. Team managers see only their team's data. Individual reps see only their own activity.
Can I compare performance across different time periods?
Can I compare performance across different time periods?
Yes. For each selected date range, the table shows the current period's stats along with a percentage change compared to the previous equivalent period.
Is there a way to export the report data?
Is there a way to export the report data?
Yes. Click Export and choose between two options: Detailed Report (exports individual call-log level data for all call types) or Table Breakdown (exports the aggregated summary table). Both are sent as CSV files to your registered email and the download link is valid for 7 days.
What is the difference between Detailed Report and Table Breakdown exports?
What is the difference between Detailed Report and Table Breakdown exports?
Detailed Report exports every individual call log — outgoing, incoming, and missed — at a granular level. Table Breakdown exports the aggregated summary data as shown in the report table. Use Detailed Report when you need call-by-call data and Table Breakdown when you need a team or member-level summary.
Does the Detailed Report export only the tab I have selected (Outgoing or Incoming)?
Does the Detailed Report export only the tab I have selected (Outgoing or Incoming)?
No. The Detailed Report exports all call types — outgoing, incoming, and missed — regardless of which tab is active when you click Export.
How is "Calls Connected" calculated?
How is "Calls Connected" calculated?
It counts calls where the prospect actually picked up. The percentage shown is: (Connected Calls ÷ Total Calls Made) × 100.
What does "Average Ring Duration" mean?
What does "Average Ring Duration" mean?
It shows the average time between when a call was dialed and when it was either answered or disconnected.
Can I filter the report by a specific phone number or sequence?
Can I filter the report by a specific phone number or sequence?
No. The current filters are Team Member and Date Range only. For number or sequence-level analysis, use the Call Logs with those filters applied.
The report shows different numbers than what I see in Call Logs — why?
The report shows different numbers than what I see in Call Logs — why?
Reports aggregate data based on selected filters. Make sure both the Reports view and Call Logs have the same date range and team member filter applied before comparing.
Does Talk Time include hold time?
Does Talk Time include hold time?
Talk Time is the total duration of connected calls. So it includes the hold time also.