1. Notification by Email
When: If at least one event fails to be delivered via your webhook, the system automatically sends an email to your registered email address.
Email Details:
From: [email protected]
Subject: Important: Webhook Delivery Failure Notification
Content: The email will inform you about:
The date and time of the failure.
The specific event that could not be delivered.
The reason for the failure, if it's known (like an invalid URL or server error).
The number of retry attempts that have been made to deliver the webhook.
2. User Interface Indicators
Webhook Listing Page: If a webhook delivery fails, an error icon (a triangle with an exclamation mark) will appear next to the webhook on your listing page.
Tooltip: Hovering over the error icon will display a tooltip with the error code, providing a quick reference to understand what went wrong.
3. Webhook State Changes
Disabling and Enabling: If you disable a webhook and then enable it again, the system treats it as a fresh start. Upon re-enabling, the system will send a test event to your webhook URL to ensure it's functioning correctly. If this test fails, the webhook will not be enabled.
Helpful Resources
Troubleshooting Documentation: If you encounter any issues with your webhook, you can refer to our Documentation. This guide provides detailed information on common issues and how to resolve them.
Support: If you need further assistance, our support team is always ready to help. Just reach out with your queries.