Skip to main content
All CollectionsIntegrationsWebhooks(New)
Accessing and Using Webhook Success & Failure Logs
Accessing and Using Webhook Success & Failure Logs
Naitik Chavda avatar
Written by Naitik Chavda
Updated over a week ago

Navigating to the Webhook

  1. Main Webhook Listing Page: When you visit the main Webhook listing page, you will find two options: ‘Details’ & ‘Logs’ for each webhook.

  2. View Logs: Click on the Logs on the listing of the Webhook you are interested in. Select ‘View Logs’ from the dropdown menu. This action will take you to the logs page.

Understanding the Logs Page

  • Webhook Information: At the top of the logs page, you will see the name and the URL of the Webhook. This helps you ensure that you are viewing logs for the correct Webhook.

  • Event Logs: Below the Webhook information, you will see the logs for all the selected events related to that Webhook. Events you might see include:

    • prospect-unsubscribed

    • prospect-finished

    • email-link-clicked

    • email-opened

    • email-sent

    • email-bounced

    • reply-received

    • prospect-outcome-updated

    • email-account-disconnected

  • Date and Time: Log entries will display the date and time in your profile's time zone. Hovering over the timestamp will show the full time and timezone. Logs will be visible for the past 7 days.

Log Features

  • Viewing Requests and Responses: Each log allows you to view detailed request and response data. This is crucial for debugging issues. You can expand these sections for a clearer view.

  • Resending Events: If a log shows a failed event and the Webhook is active, you can resend the event by clicking on the resend icon next to the log entry. This helps you if the event is not triggered and you're finding discrepancies in the data. You can resend the event to solve the data discrepancy. To Resend the events, the Webhook has to be in ‘Active’ mode.

Visual Indicators

  • Success and Failure: Each log will have a visual indicator—a green dot for success and a red dot for failure—allowing you to ascertain the status of each event quickly.

This guide should help you navigate and utilize the Webhook logs effectively, providing you with all the tools to monitor, debug, and manage your Webhook events seamlessly.

Did this answer your question?