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Email Bounced (Webhook)

When the Sequence Email is Bounced

Naitik Chavda avatar
Written by Naitik Chavda
Updated over a week ago

This event is triggered when an email is bounced to the Prospect via Saleshandy.

Sample Result:

{
"event": "email-bounced",
"emailBouncedAt": "2024-04-23T07:35:52.331Z",
"isManuallyBounced": false,
"bounceReason": "This message was created automatically by mail delivery software.\n A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. \n\[email protected], ERROR CODE :554 - 5.1.8 Sender Address Blocked\n\n\n\n\nReporting-MTA: dns; mx.zohomail.in\nArrival-Date: Fri, 18 Nov 2022 07:41:57 +0000\n\nOriginal-Recipient: rfc822; [email protected]\nFinal-Recipient: rfc822; [email protected]\nStatus: 554\nAction: failed\nLast-Attempt-Date: 18 Nov 2022 07:57:07 GMT\nDiagnostic-Code: 5.1.8 Sender Address Blocked\n\n",
"prospect": {
"prospectCreatedAt": "2024-04-23T07:35:52.331Z",
"firstName": "Piyush",
"lastName": "Patel",
"email": "[email protected]",
"phoneNumber": "8323049",
"jobTitle": "Founder",
"department": "Tech",
"industry": "Saas",
"experience": "15 Years",
"linkedIn": "www.linkedin.com/in/piyushnp/",
"twitter": "www.twitter.com/piyushnp",
"facebook": "www.facebook.com/1039Xs312",
"website": "www.saleshandy.com",
"city": "Ahmedabad",
"state": "Gujarat",
"country": "India",
"company": "Acme",
"companyDomain": "acme.com",
"companyWebsite": "www.acme.com",
"companyIndustry": "IT & Saas",
"companySize": "55",
"companyRevenue": "$231M",
"companyFoundedYear": "2019",
"companyLinkedIn": "www.linkedin.com/in/accme",
"companyPhone": "20392402",
"plan_name": "Outreach Pro",
"offer": "I have a $30 discount coupon for you.",
"opening_line": "We met at the Webinar",
"latestoffer": "It is the prospect who got interested in the $1200 per month plan.",
"welcome_line": "I saw and used your tool, and as much as I liked it, I felt some of the important features are missing.",
"tag": [
"Saas agency",
"Nearly Closed"
],
"latestStatus": "Bounced"
},
"sequence": {
"id": "139223",
"sequenceName": "Outreach to the Agency Owner",
"stepID": "FUWcw22do",
"stepNumber": "3",
"variant": "C",
"isSentAsNewThread": false,
"emailSubject": "Save cost & achieve more!",
"emailBody": "Hi Mitesh, I need to do these things on urgent basis",
"containsLink": true,
"containsAttachment": false,
"senderEmail": "[email protected]",
"latestOutcome": "Interested",
"dealValue": "90",
"importedAt": "2024-04-23T07:35:52.331Z"
},
"user": {
"firstName": "John",
"lastName": "Doe",
"email": "[email protected]",
"jobRole": "Sales Manager",
"userRole": "Admin",
"shAccountId": "12345678"
}
}

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