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Email Bounced (Webhook)

When the Sequence Email is Bounced

Yashal Vagadia avatar
Written by Yashal Vagadia
Updated over 10 months ago

This event is triggered when an email is bounced to the Prospect via Saleshandy.

Sample Result:

{
"event": "email-bounced",
"emailBouncedAt": "2024-04-23T07:35:52.331Z",
"isManuallyBounced": false,
"bounceReason": "This message was created automatically by mail delivery software.\n A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. \n\[email protected], ERROR CODE :554 - 5.1.8 Sender Address Blocked\n\n\n\n\nReporting-MTA: dns; mx.zohomail.in\nArrival-Date: Fri, 18 Nov 2022 07:41:57 +0000\n\nOriginal-Recipient: rfc822; [email protected]\nFinal-Recipient: rfc822; [email protected]\nStatus: 554\nAction: failed\nLast-Attempt-Date: 18 Nov 2022 07:57:07 GMT\nDiagnostic-Code: 5.1.8 Sender Address Blocked\n\n",
"prospect": {
"prospectCreatedAt": "2024-04-23T07:35:52.331Z",
"firstName": "Piyush",
"lastName": "Patel",
"email": "[email protected]",
"phoneNumber": "8323049",
"jobTitle": "Founder",
"department": "Tech",
"industry": "Saas",
"experience": "15 Years",
"linkedIn": "www.linkedin.com/in/piyushnp/",
"twitter": "www.twitter.com/piyushnp",
"facebook": "www.facebook.com/1039Xs312",
"website": "www.saleshandy.com",
"city": "Ahmedabad",
"state": "Gujarat",
"country": "India",
"company": "Acme",
"companyDomain": "acme.com",
"companyWebsite": "www.acme.com",
"companyIndustry": "IT & Saas",
"companySize": "55",
"companyRevenue": "$231M",
"companyFoundedYear": "2019",
"companyLinkedIn": "www.linkedin.com/in/accme",
"companyPhone": "20392402",
"plan_name": "Outreach Pro",
"offer": "I have a $30 discount coupon for you.",
"opening_line": "We met at the Webinar",
"latestoffer": "It is the prospect who got interested in the $1200 per month plan.",
"welcome_line": "I saw and used your tool, and as much as I liked it, I felt some of the important features are missing.",
"tag": [
"Saas agency",
"Nearly Closed"
],
"latestStatus": "Bounced"
},
"sequence": {
"id": "139223",
"sequenceName": "Outreach to the Agency Owner",
"stepID": "FUWcw22do",
"stepNumber": "3",
"variant": "C",
"isSentAsNewThread": false,
"emailSubject": "Save cost & achieve more!",
"emailBody": "Hi Mitesh, I need to do these things on urgent basis",
"containsLink": true,
"containsAttachment": false,
"senderEmail": "[email protected]",
"latestOutcome": "Interested",
"dealValue": "90",
"importedAt": "2024-04-23T07:35:52.331Z"
},
"user": {
"firstName": "John",
"lastName": "Doe",
"email": "[email protected]",
"jobRole": "Sales Manager",
"userRole": "Admin",
"shAccountId": "12345678"
}
}

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