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Frequently Asked Questions Webhooks
Frequently Asked Questions Webhooks
Naitik Chavda avatar
Written by Naitik Chavda
Updated over a week ago

1. What are webhooks in Saleshandy?

  • Webhooks in Saleshandy allow users to receive real-time notifications or trigger actions in external systems based on specific events occurring within Saleshandy, such as email opens, clicks, replies, or sequence actions.

2. How do I access webhooks in Saleshandy?

  • You can access webhooks in Saleshandy by navigating to the Integrations tab, where you'll find a list of your webhooks. From there, you can create new webhooks, edit existing ones, or manage their settings.

3. What kind of events can trigger a webhook in Saleshandy?

  • Various events such as email opens, clicks, replies, email sending, bounces, prospect outcomes changing, unsubscribes, and more can trigger a webhook in Saleshandy.

4. Can I customize the data sent through webhooks?

  • Yes, you can customize the data sent through webhooks by selecting the specific events you want to trigger the webhook and specifying the HTTP headers and filters to include.

5. How many webhooks can I create in my Saleshandy account?

  • You can create up to 50 active webhooks per Saleshandy account. If you attempt to add more than this limit, you'll receive an error message indicating that you've reached the maximum limit.

6. What happens if my webhook delivery fails?

  • If your webhook delivery fails, Saleshandy will notify you via email, providing details of the failure, including the date, time, specific event, reason for failure, and any troubleshooting resources. Additionally, Saleshandy will attempt to retry the delivery.

7. Can I test my webhooks before saving them?

  • Yes, you can test your webhooks before saving them by using the "Test" button, which simulates a real webhook event and allows you to verify that your webhook is functioning correctly.

8. How can I troubleshoot webhook issues?

  • You can troubleshoot webhook issues by checking the webhook logs, which provide detailed information on each event, including the request, response, and any errors encountered. Additionally, you can refer to Saleshandy's documentation for troubleshooting tips.

9. Can I view logs of webhook events in Saleshandy?

  • Yes, you can view logs of webhook events in Saleshandy by accessing the "Logs" section, where you'll find a detailed history of all webhook activity, including the date, time, event type, request, and response.

10. How do I enable or disable a webhook in Saleshandy?

  • You can enable or disable a webhook in Saleshandy by toggling its status. If a webhook's test fails or encounters ongoing issues, you won't be able to enable it until the issues are resolved.

11. What information is displayed in the webhook list on the Integrations page?

  • The webhook list on the Integrations page displays information such as the webhook name, trigger event, webhook URL, last sent timestamp, creator, and status (enabled or disabled).

12. What permissions are required to access and manage webhooks in Saleshandy?

  • User permissions for accessing and managing webhooks vary based on roles such as user, team leader, admin, and owner. Each role has different levels of access to view, edit, and create webhooks.

13. Can I add custom HTTP headers to my webhook requests?

  • Yes, you can add custom HTTP headers to your webhook requests, such as authorization, content-type, and user-agent, to provide additional information or authentication to the receiving server.

14. Is there a limit to the number of HTTP headers I can add to a webhook?

  • You can add up to 5 HTTP headers per webhook in Saleshandy.

15. How are webhook events logged in Saleshandy?

  • Webhook events are logged in Saleshandy's logs section, where you can view details such as the event type, timestamp, request, response, and any errors encountered.

16. What actions can I take from the webhook logs page?

  • From the webhook logs page, you can view details of each logged event, including the request and response, resend specific events, and expand the view for more information.

17. What happens if I reach the maximum limit of enabled webhooks in my account?

  • If you reach the maximum limit of enabled webhooks in your account, you won't be able to add more webhooks until you disable or delete existing ones to free up space.

18. How are webhook events handled in different Saleshandy plans and roles?

  • Webhook event handling varies based on the user's plan and role, with different permissions and restrictions applied accordingly.

19. What is the process for enabling or disabling a webhook in Saleshandy?

  • To enable or disable a webhook in Saleshandy, simply toggle its status from the webhook settings page. If a webhook encounters issues, it may be automatically disabled until the issues are resolved.

20. What notifications will I receive if my webhook delivery fails?

  • If your webhook delivery fails, Saleshandy will send you an email notification containing details of the failure, including the date, time, specific event, reason for failure, and troubleshooting resources.

21. Can I customize the HTTP headers sent with webhook requests?

  • Yes, you can customize the HTTP headers sent with webhook requests by adding key-value pairs, such as authorization tokens or content types, to provide additional information or authentication.

22. How does Saleshandy handle webhook events for users on different plans?

  • Saleshandy handles webhook events differently based on the user's plan, with certain features and capabilities available only to users on specific plans or tiers.

23. What steps does Saleshandy take if my webhook delivery fails repeatedly?

  • If your webhook delivery fails repeatedly, Saleshandy will notify you via email, ensuring you're informed of any ongoing issues.

24. How does Saleshandy handle webhook events related to email account disconnections?

  • Saleshandy triggers webhook events related to email account disconnections, allowing users to receive real-time notifications and take appropriate actions based on these events.

25. Can I resend webhook events from the logs page in Saleshandy?

  • Yes, you can resend webhook events from the logs page in Saleshandy by selecting the specific event and clicking the resend icon, provided the webhook is in an active state.

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