Saleshandy has migrated from Stripe to Paddle as its primary payment processor. This article explains what changed, what remains the same, and what you need to do (if anything) to ensure your billing and taxes are handled correctly.
What Changed
New Payment Processor
Saleshandy now uses Paddle to handle:
Payments
Invoicing
Tax calculation and compliance
Paddle acts as the Merchant of Record, meaning it manages all tax-related responsibilities on behalf of Saleshandy.
Improved Global Tax Compliance
Paddle is registered in 100+ tax jurisdictions worldwide and automatically:
Calculates applicable taxes (VAT, GST, Sales Tax, etc.)
Collects taxes during checkout
Remits taxes to local authorities
Issues compliant invoices
This ensures full compliance with local tax regulations globally.
What Has Not Changed
Your Pricing
Your Saleshandy subscription cost remains the same
There are no price increases
If your total invoice amount looks higher, it is due to applicable taxes — not a pricing change.
Why You May See Tax on Your Invoice
Taxes are now applied based on your billing location and local tax laws.
Depending on your country (and sometimes state or province), Paddle may add:
VAT (Value Added Tax)
GST (Goods and Services Tax)
Sales Tax or equivalent
This is:
Not an extra charge from Saleshandy
A legal tax requirement
Collected and remitted by Paddle
How to Avoid Being Charged Tax (For Businesses)
If you are a tax-registered business, you can provide your Tax ID to reduce or remove tax where applicable.
Option 1 — Add Tax ID at Checkout (Recommended)
The fastest and easiest method.
Steps:
Start checkout
Enter your email and select your country
Click Continue
Enter your Tax ID (VAT, GST, etc.)
If valid, tax will be adjusted or removed before payment
Option 2 — Update Tax ID via Paddle Customer Portal (After Purchase)
If you've already paid, you can update your Tax ID and correct invoices.
How to access:
Open your Paddle receipt email
Click “View Invoice”, “Edit Information”, or “Manage Subscription”
Log in via secure magic link
What you can do inside the portal:
View and download invoices
Update payment methods
Add or edit Tax ID and company details
Manage your subscription
To update an invoice:
Open the transaction
Click “Add / Edit Company Details”
Enter company name, Tax ID, and billing address
Save changes
Note: An invoice can only be edited once.
Option 3 — Contact Paddle Support
If you need help beyond checkout or the portal:
Email: [email protected]
Include:
Order ID or Invoice Number
Tax ID
Company name and billing address
Mention it’s for your Saleshandy subscription
Past Invoices vs Future Charges
Updating your Tax ID in the portal only fixes that specific invoice.
It does NOT apply to future payments automatically.
To Apply Tax ID to Future Charges:
Email Paddle Support ([email protected])
Share:
Tax ID
Company name
Billing address
Saleshandy account email
Ask them to save your tax information permanently
Once saved, all future invoices will reflect your tax status correctly.
Best practice:
Update past invoices (if needed)
Contact support to fix future billing
What Changes You’ll Notice
Invoice Changes
Seller name will show Paddle (or its legal entity)
Taxes may appear as a separate line item
Invoice format may look different
Bank Statement Changes
Your statement may show:
“Paddle.net*Saleshandy” or similar
This is expected and confirms successful payment processing.
Region-Specific Notes
UK Businesses
VAT will be applied even if you provide a VAT ID (domestic transaction)
VAT can be reclaimed via HMRC
Paddle’s VAT ID will be included on invoices
US Tax-Exempt Organizations
If you have a valid exemption certificate:
Email it to Paddle support with your Order ID
Paddle will review and apply the exemption
Applies to both current and future invoices
Check out which countries Paddle charges sales tax/VAT.
Refunds for Tax Already Charged
If you were charged tax incorrectly:
Update your invoice via the Paddle Customer Portal
If needed, email Paddle support with:
Invoice
Tax ID
In many cases:
Tax is automatically adjusted or refunded
Manual correction may be required
Also, request Paddle to save your Tax ID for future charges.
FAQs
Has my Saleshandy subscription price increased?
Has my Saleshandy subscription price increased?
No. Pricing remains exactly the same. Any increase in total invoice amount is due to applicable taxes.
Why does my invoice now show Paddle instead of Saleshandy?
Why does my invoice now show Paddle instead of Saleshandy?
Paddle is the Merchant of Record and issues invoices on behalf of Saleshandy.
Why does my bank statement show Paddle?
Why does my bank statement show Paddle?
Paddle processes the payment, so the charge appears as “Paddle.net*Saleshandy” or a similar reference.
Will updating my Tax ID once apply to all future payments?
Will updating my Tax ID once apply to all future payments?
No. Updating a past invoice only fixes that invoice. You must contact Paddle support to save it for future billing.
Can I edit an invoice multiple times?
Can I edit an invoice multiple times?
No. Each invoice can only be edited once. Make sure all details are correct before saving.
What if my Tax ID is invalid?
What if my Tax ID is invalid?
Paddle validates Tax IDs in real time. If invalid, tax will not be adjusted or removed.
Which taxes are applied and where?
Which taxes are applied and where?
Taxes vary by country, and sometimes by state or province. Paddle automatically applies the correct tax rate based on your billing location.
How do tax exemptions work?
How do tax exemptions work?
If you have a valid exemption certificate (e.g., non-profit status), you must send it to Paddle support. They will verify and apply the exemption to your account.
What is reverse charge?
What is reverse charge?
For certain cross-border B2B transactions, if you provide a valid Tax ID, tax may not be charged at checkout. Instead, you report and handle the tax in your own country.
Will my Tax ID be automatically saved if I add it during checkout?
Will my Tax ID be automatically saved if I add it during checkout?
Not always. In some cases, it applies only to that transaction. To ensure it is saved for future billing, contact Paddle support. If you do not provide a tax ID, you will be charged applicable taxes based on your location, as required by local regulations.
Can I update my Tax ID before my next renewal?
Can I update my Tax ID before my next renewal?
Yes. You can either:
Add it via the Paddle Customer Portal (for invoices), or
Contact Paddle support to ensure it applies to future renewals
Why am I still being charged tax even after adding my Tax ID?
Why am I still being charged tax even after adding my Tax ID?
Possible reasons:
The Tax ID is invalid
The transaction is domestic (tax still applies)
Your Tax ID was not saved for future billing
Contact Paddle support to verify.
How long does it take for Paddle to process tax updates or exemptions?
How long does it take for Paddle to process tax updates or exemptions?
Typically within a few business days after submitting valid details or documentation.
Does this change affect my subscription, billing cycle, or renewals?
Does this change affect my subscription, billing cycle, or renewals?
No. Only the payment processor has changed. Your plan, billing cycle, and renewals remain unchanged.