Hello there, Saleshandy users! 👋
In this guide, you’ll learn how to check the PTR (Reverse DNS) record status inside Saleshandy and understand what it means for your email deliverability.
Understanding PTR (Reverse DNS) & Its Role in Your Email Setup
PTR, also known as Reverse DNS, is a deliverability signal linked to your sending IP.
Many users assume that once SPF, DKIM, and DMARC are configured, email deliverability is fully optimized. In reality, emails can still land in spam or get rejected if the PTR record is missing.
Saleshandy now shows the PTR status directly inside the platform, so you can identify such risks early.
A PTR record maps:
IP address → Hostname
Example: 192.0.2.10 → mail.domain.com
It is different from SPF, DKIM, and DMARC because:
It is not set from your domain DNS zone
It is configured by the IP owner, such as your SMTP provider or cloud provider
You might see SPF, DKIM, and DMARC marked as configured and assume your email setup is complete.
However, emails can still land in spam or get rejected if the PTR record linked to your sending IP has issues.
Why Emails Can Still Fail Even If SPF, DKIM, and DMARC Are Set
Even if authentication records are configured, emails can still land in spam or get rejected if the PTR record linked to your sending IP has issues.
This can happen when:
Your sending IP does not have a PTR record
Your sending IP resolves to a hostname, but that hostname does not resolve back to the same IP
The hostname linked to your IP does not align with your sending domain
In simple terms, mailbox providers verify whether your sending IP and domain are properly connected and consistent.
If that connection looks broken, your emails may:
Be flagged as suspicious
Land in spam
Get rejected before delivery
Where to Check Your PTS Status in Saleshandy
You can view PTR status in your Email Accounts screen, in the same row as:
You can also view your PTR status in your Email Setup Score screen:
Another way is to navigate to Inbox Radar, click on email authentication:
A pop-up will appear, and you can now check the PTR status of each domain:
In the same Inbox Radar report, scroll down to the “Placement Insights” section to view the PTR status there as well.
PTR Status Types Explained
Saleshandy automatically detects and displays two PTR status types:
1️⃣ ❌ Missing
What it means:
No PTR (Reverse DNS) record is found for your sending IP. This means your PTR record is not set.
Impact:
This may negatively affect deliverability. Emails can land in spam or get rejected by certain mailbox providers.
What you should do:
Contact your SMTP provider or dedicated IP provider and request that they configure the PTR record for your sending IP.
2️⃣ ✅ Configured
What it means:
A valid PTR record exists for your sending IP.
This includes cases where:
You manually configured the domain alignment with your IP provider
Your inbox is connected via providers like Google or Microsoft, where PTR is managed automatically by the provider
Impact:
Your reverse DNS setup is properly handled. No action is required.
What Saleshandy Does Not Support
Saleshandy does not:
Allow adding or editing PTR records
Provide a DNS editor
Automatically configure PTR
PTR must always be fixed by the IP owner.
Important Considerations
PTR is set by the IP owner, not in your DNS zone
It is not equally important for every mailbox
For Google or Microsoft OAuth, PTR is not user-managed
PTR results are cached for 24 hours to avoid frequent DNS lookups
What Should You Do If PTR Shows an Issue?
If status is missing, you need to contact:
Your SMTP provider
ORYour dedicated IP provider
Saleshandy provides visibility and direction, but configuration must be done on the IP owner side.
By checking PTR alongside SPF, DKIM, and DMARC, you can identify deliverability risks earlier and ensure your sending infrastructure is correctly aligned.