Understanding and Managing Email Sending Limits in Saleshandy
Why Are My Email Sequences Sending Fewer Emails Than Expected?
Email sending limits in Saleshandy are set to ensure compliance with email provider policies and maintain system health. Several factors can influence the number of emails sent from your account. The key scenarios and their implications are explained below.
1. Shared Email Sending Limits Across Multiple Sequences
When you link a single email account to multiple active sequences, the daily email-sending limit of that account is shared among all sequences. This can lead to slower progress for individual sequences:
For example, if the sending limit is 30 emails per day, this limit is evenly distributed or divided depending on the number of active sequences. As a result, each sequence will only send a fraction of the total limit, even if ramp-up is enabled.
How to Address This:
Dedicate an email account to a single sequence: If possible, linking one account to a sequence ensures the entire sending limit is available for that sequence.
Add additional email accounts for a sequence: Increasing the number of connected accounts effectively raises the overall sending capacity.
2. Daily Sending Limit Exhaustion
Once the daily sending limit for an email account is reached, further emails are automatically delayed and scheduled for the next day. This can cause a discrepancy in expected and actual sending volume.
Steps to Monitor or Adjust the Delay:
Check the sequence email tab, under the 'Usage' or 'Scheduled' sections, to review sending activity and understand delays.
Adjust account settings or limits to ensure optimal utilization.
3. Ramp-Up Mechanism and Gradual Increase in Limits
Saleshandy's ramp-up mechanism is designed to gradually increase the allowable sending capacity of new accounts. This controlled approach helps avoid being flagged as spam by your email service provider (ESP). During the ramp-up period, you'll notice that fewer emails are sent than the intended maximum daily sending limit until the ramp-up completes.
How to Optimize:
Continue monitoring the account's progress throughout the ramp-up phase and allow the process to complete without manually overriding settings.
4. Email Sending Restrictions by Providers
Some email service providers, such as Zoho or Gmail, have stringent guidelines and may restrict limits temporarily due to:
Unusual sending activity.
Misconfigured domain authentication (e.g., missing DKIM records).
This can cause you to encounter errors such as "Daily sending limit reached" despite not reaching the nominal quota.
Mitigation Steps:
Increase the interval between successive email sends to reduce the chances of being flagged by email providers.
Configure DKIM and SPF records on your domain's DNS to improve email deliverability and reduce restriction risks.
Review your email provider’s acceptable use policies to better align with their guidelines.
5. Troubleshooting Sending Limit Discrepancies
Occasionally, you may encounter cases where the displayed email limit doesn’t match your expectations. Several factors may cause this:
System glitches temporarily showing incorrect limits.
Recent changes in account settings or restrictions due to excessive activity.
Precedence of other active sequences tied to the same email account.
Recommended Actions:
Verify account settings to ensure no changes have caused the discrepancy.
Contact support for assistance if the issue persists.
Best Practices for Maximizing Email Deliverability
To optimize your email sequences and achieve desired deliverability rates:
Link accounts wisely: Avoid overloading a single account with multiple sequences.
Gradual ramp-up: Allow new accounts to go through the ramp-up phase.
Adhere to ESP guidelines: Avoid suspicious activity that may trigger restrictions.
By addressing these factors systematically, you can resolve sending issues and improve sequence performance on the Saleshandy platform.