What is a daily sending limit?
A daily sending limit is the maximum number of emails you can send from a single email account within a 24-hour period. These limits are enforced by your Email Service Provider (ESP) to protect sender reputation, prevent spam, and maintain the overall health of their email infrastructure.
Saleshandy also applies its own sending limits within the platform, which work alongside your ESP's limits to further safeguard your email deliverability and domain reputation.
What is the difference between a soft limit and a hard limit?
Soft Limit refers to the recommended daily sending threshold — the number of emails Saleshandy suggests you send per day to maintain healthy deliverability and avoid triggering spam filters. This is set at 15 emails per day across all ESPs.
Hard Limit refers to the maximum number of emails Saleshandy will allow you to send per day from a given account. This ceiling varies depending on your ESP and cannot be exceeded within the platform.
What are the current sending limits by ESP?
The soft limit is set at 15 emails per day for all ESPs. The hard limit varies by provider as follows:
Gmail / Microsoft: 50 emails per day
GSuite / O365: 150 emails per day
Yahoo: 1,000 emails per day
Zoho: 2,000 emails per day
GoDaddy: 800 emails per day
Sendgrid / Other: 4,000 emails per day
Yandex: 3,000 emails per day
These limits apply to sending activity managed through Saleshandy sequences.
I (or my colleague) was able to set a higher sending limit earlier. Why is it blocked now?
This changed with the March 4, 2026 update, which introduced new sending limit boundaries across all ESPs. If you are attempting to set or modify a sending limit now, you will be required to follow the updated limits.
There are two common scenarios users encounter:
You had a higher limit set previously — your older configuration was preserved after the update, but once you attempt to modify it, the new limits will apply and the previous value cannot be restored
Your colleague still shows a higher limit — their limit was configured before the update and has not been modified since, which is why it remains active for them
Key things to keep in mind:
Existing limits set before March 4, 2026 were not touched during the update
Any modification made after the update — by you or your colleague — will enforce the new limits
The new limits apply permanently once a change is made
Can I customize my sending limit within Saleshandy?
Yes. Saleshandy allows you to set a sending cap within the boundaries of your ESP's hard limit. To configure it, navigate to:
Settings > Email Accounts > Select the relevant email account > Sending Settings
A couple of things to note:
You can set any value up to your ESP's hard limit
If you attempt to set a limit beyond your ESP's hard limit, Saleshandy will block the change and notify you
What happens if I reach my sending limit?
Saleshandy will pause further sending from that account for the remainder of the sending window. Queued emails in your sequences will resume once the limit resets.
Key things to keep in mind:
Staying within the soft limit is strongly recommended for long-term deliverability health
Consistently sending at or near the hard limit may negatively impact your sender reputation over time
What if I need to send more emails than Saleshandy's hard limit allows?
Please reach out to the Saleshandy support team at [email protected] or via the in-app live chat and the team will review your request on a case-by-case basis.
Before doing so, please understand that exceeding these limits carries serious risks:
High-volume sending from a single account is a common trigger for spam classification and account suspension by ESPs
A blacklisted domain or email account can be extremely difficult to recover
The damage extends beyond outreach campaigns — it affects all emails sent from your domain, including internal and transactional emails
Saleshandy strongly advises staying within the defined limits unless you have a well-justified business reason and fully understand the consequences.